Privacy & Security

Privacy Policy

Last Updated: May 13, 2026

DocBee is committed to protecting your privacy and sensitive medical data. This Privacy Policy explains how we collect, use, store, and protect your information while using the DocBee platform.

By accessing or using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Identity Information

Name, age, gender, phone number, email address, and other registration-related information.

Health & Medical Data

Medical history, symptoms, prescriptions, consultation details, uploaded reports, and other health-related information shared during consultations.

Technical Information

IP address, browser type, device information, operating system, crash reports, and app usage analytics.

Video & Audio Communications

Live video and audio sessions are transmitted using encrypted communication protocols.

DocBee does not record or store video consultations unless explicitly requested and consented to by both parties where permitted by law.

2. How We Use Your Information

To facilitate secure communication between patients and healthcare professionals.
To manage appointment scheduling, reminders, and notifications.
To process payments through secure payment partners.
To improve platform functionality, performance, and user experience.
To comply with legal, medical, tax, and regulatory obligations.

3. Data Sharing & Disclosure

With Healthcare Professionals

Your selected healthcare provider will have access to medical information necessary to provide consultation and treatment services.

With Service Providers

We may share limited information with cloud hosting providers, analytics platforms, payment processors, and communication service providers under strict confidentiality obligations.

Legal Requirements

We may disclose information if required by applicable Bangladesh law, legal process, regulatory authorities, or valid court orders.

4. Data Security & Encryption

We implement industry-standard administrative, technical, and organizational safeguards designed to protect sensitive medical and personal information.

All information transmitted between users and our servers is encrypted using secure industry-standard protocols.
Video consultations utilize secure communication technologies designed to help maintain privacy and confidentiality.
Sensitive records are stored on secure infrastructure with restricted access controls.

5. Account Deletion & Data Rights

Right to Delete

Users may request account deletion at any time through:

Settings → Account → Delete Account

You can also request it without the app on our account deletion page.

Data Retention

Certain medical records, transaction information, and legal logs may be retained for periods required by Bangladesh law, medical regulations, fraud prevention obligations, or tax compliance purposes.

6. Children's Privacy

DocBee does not knowingly collect personal information from children under the age of 13 without parental or guardian consent.

Accounts for minors must be created, supervised, and managed by a legal guardian.

7. Third-Party Links & Services

The Platform may contain links or integrations with third-party payment gateways, cloud infrastructure providers, analytics tools, or communication services.

DocBee is not responsible for the privacy practices or policies of external third-party services.

8. Contact Our Privacy Officer

If you have questions regarding your personal data or wish to exercise your privacy rights, please contact us:

Privacy Officer Email:
privacy@docbeebd.com

Address:
Tropical Centre, 218, Room 1309, 12th Floor,
Dr. Kudrat E Khuda Road, Elephant Road,
Dhaka 1205, Bangladesh